Case of Story – Talagante Hospital – Making health data understandable for patients
This was a voluntary initiative, developed independently after conducting user research with patients and healthcare staff. The solution evolved into a pilot program. The pilot aims to improve patient health outcomes and redice missed appointments.
Context
Health programs for obesity and chronic conditions rely heavily on data:
- weight evolution
- body composition
- progress over time
However, patients were being presented with complex spreadsheets and technical charts that were difficult to understand.
This created a critical gap:
Patients could not clearly understand their own progress.
Challenge
How can complex medical data become meaningful for patients?
The problem was not the lack of information.
It was that:
- data was too technical
- visuals were not intuitive
- there was no emotional connection to progress
Approach
I applied a user-centered methodology (UX + design thinking):
- interviews with healthcare staff
- conversations with patients
- analysis of existing materials
- User’s journey
- Afinity notes
- User persona
Then, I reframed the problem:
Patients don’t need more data — they need to understand their story.
Insight
Medical data becomes meaningful only when people can see:
where they are
where they are going
and that progress is possible
Solution
I designed a visual and narrative system that transforms raw data into a clear, human-centered experience:
The system included:
- simplified progress dashboards
- clear key indicators (weight, BMI, milestones)
- timeline-based visualization
- visual cues and achievements (gamification)
- structured storytelling of progress
Impact
- Patients better understood their progress
- Increased engagement and motivation
- Reduced anxiety caused by unclear information
- Strengthened communication between patients and healthcare teams
Reflection
This project reinforced a key principle:
Data alone does not change behavior.
Understanding does.
